Robson Valley Community Services (RVCS), is committed to the privacy and security of personal information. It is our policy to protect and respect the privacy of personal information in accordance with applicable privacy laws. This Website Privacy Policy explains our privacy and security practices with respect to all personal information in the possession and control of RVCS through our website (https://robsonvalleycommunityservices.org/) and our social networking services (YouTube, Facebook, Instagram). This includes the collection, sharing, use, retention and disposition of personally identifiable information received.



Your personal information, such as your name, phone number, email, address and personal comments, is not automatically gathered by RVCS. We only collect personal information about an individual with the individual’s knowledge and consent. This information is only obtained if you explicitly consent to provide it or when submitting a request for services form. We do not rent, sell or trade client lists or other personal information. 


Purposes for collecting personal information

We may use the personal information collected for the following reasons:

  • To set up and manage your subscription to newsletters and other electronic updates;
  • To send publication notifications or other electronic updates as requested by you; and
  • To respond to specific requests for information or questions you have raised with us.

We do not collect personal information on our website for any other purposes, unless we have the consent of the individual to whom it relates.


Processing and retention of personal information

Personal information collected by the RVCS website via our Request for Service form is stored in the user’s browser until the final form is submitted. Once submitted, the data is erased from the browser, and is received to our secure Microsoft Business Software email account and the RVCS WordPress database. Access to personal information collected by RVCS is restricted to those who need to access the information (on a confidential basis), or to legally authorized governmental or law enforcement agencies.


Consent- is there a choice?

Individuals provide their consent to the collection, use, and disclosure of personal information by RVCS when they provide their information to us or use our programs or services. Individuals can deny or withdraw their consent to collection, use and disclosure of their personal information at any time upon reasonable notice, subject to any legal or other requirements. You can request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Should you wish to be removed from the RVCS subscription service or any purpose as outlined above, please email the RVCS Media Team: media(at)rvcsbc.org

Please note, if you are inquiring about consent to the collection, use, and disclosure of personal information in regards to your participation in our programs and services, please contact: ed(at)rvcsbc.org

There are additional policies and procedures in place for personal information related to service delivery, which may impact your eligibility to receive services.





Visitors to RVCS’s website should also be aware that anonymous technical information may be collected as a result of a visit to the site through the use of cookies. This information is used to track visitor use of the website and to compile statistical reports on website activity. For example, information may include the visitor’s IP address, browser type, operating system, domain name, access times and referring website addresses.

Cookies are small pieces of data, stored in text files, that are stored on your computer or other device when websites are loaded in a browser. They are widely used to ‘remember’ you and your preferences. Permanent cookies are stored indefinitely on a user’s hard drive unless manually deleted, while temporary cookies are automatically deleted from the user’s browser upon logging out of a website. Web browsers typically allow users to disable permanent and/or temporary cookies.

To find out more on how to manage and delete cookies, visit: aboutcookies.org

It’s important to note that restricting or disabling the use of cookies can limit the functionality of sites, or prevent them from working correctly at all.


Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.


Google Analytics

Please note that the RVCS website uses Google Analytics to improve the performance and functionality of the site. This web analytics tool allows the collection, analysis, measurement and reporting of data about web traffic and visits to the site for the purpose of understanding and optimizing web usage. For example, information in cookies may be used for the purpose of web analytics to remember individual online interactions. When an individual computer requests the RVCS website, the  site collects the following types of information for web analytics purposes: the originating IP address, the date and time of the request, the type of browser used and the page(s) visited. The information collected is disclosed to Google, an external third party service provider located outside Canada. The information is de-personalized and anonymized prior to being stored on the service provider’s servers in order to help safeguard individual privacy. For more information about how Google collects, uses, and processes data, please visit: http://www.google.com/policies/privacy/partners

Some specific opt-out programs are available here: Google Analytics – https://tools.google.com/dlpage/gaoptout


Website Chat Function

RVCS utilizes a chat function for users who wish to inquire about services. Please be aware that Tidio Chat may collect and process your personal data when we interact with you. Read more on the Tidio Privacy Policy here: https://www.tidio.com/privacy-policy/



If you have questions or concerns about this Website Privacy Policy, please send an email: ed(at)rvcsbc.org