RVCS Careers


  1. Client/Self-Services Coordinator-Valemount

37.5 hours per week; $18.21-$21.24 per hour 

Robson Valley Community Services (RVCS) has a regular full-time, 37.5 hour per week, position for a Client/Self-Services Coordinator in the Valemount office. The position requires a start date of April 01, 2019.

Role Summary

The Client/Self-Services Coordinator is the first contact for Clients, guests and Ministry staff accessing the agency via phone or in person. This position will create a welcoming and professional environment for all guests entering the agency, as well as ensuring all Clients accessing the Self-Serve area enjoy a high level of satisfaction. They will be responsible for liaising with Employment Counsellor(s) and other staff to ensure that self-directed services are relevant to the community and Clients’ needs.

Responsibilities

Client Support:

  • Coordinate Client completion of a Preliminary Needs Assessment (PNA) – this task is primarily conducted by the Client independently through the Online Employment Services Portal
  • Support administration of Job Creation Partnerships (JCP) and Project Based Labour Market Training (PBLMT) by managing a Client Case File in the Integrated Case Management (ICM) system
  • Support the determination of Client eligibility for self-serve or case management services
  • Provide Clients with access to employment-related self-assessment tools
  • Track Client visits and direct them to the appropriate services

Administrative Support

  • Answer and direct all incoming phone calls and emails to appropriate staff
  • Book Clients into Employment Counsellors’ daily schedules
  • Complete petty cash reconciliation as required

Self-Service Support:

  • Conduct Ministry confirmations and approvals for eligible WorkBC Clients
  • Support Clients to complete program assessments, or other required activities, within the Online Employment Services Portal
  • Provide Self-Serve area orientations and support Clients in Self-Serve area
  • Support Clients in a dedicated and accessible area of the Storefront for Self-Serve Clients to access resources relating to employment services and supports
  • Assist Clients with employment applications, interview preparation, interview follow-up, etc.
  • Develop and keep updated a directory of local, up-to-date community-based services Support Clients in registering for self-serve job search workshops
  • Make available to Clients and employers relevant print materials and on-line links to British Columbia Labour Market Information (LMI) and other provincial and federal sources of up-to-date, accurate and relevant LMI such as the WorkBC website and the Service Canada website

Qualifications

  • Demonstrated experience providing customer service, resolving issues both in person and in a virtual service delivery environment, and working with individuals with complex barriers and a broad range of cultural backgrounds
  • Knowledge of the local labour market, community resources & government programs, knowledge of job search techniques, career development, and issues relating to unemployment
  • Team player with ability to work effectively with all types of people
  • Good interpersonal skills coupled with strong verbal communication skills
  • Excellent customer service skills, administrative and organizational skills; ability to prioritize and work independently
  • Strong digital literacy skills including Microsoft Office Suite
  • Solid understanding of confidentiality and other professional codes of conduct; must submit for a criminal record check 

Preferred:

  • Proficiency in English
  • Comfort and proficiency using Social Media
  • Experience with Ministry and other online tools such as ICM, online employment services, Magnet

Education/Certifications:

    • Post-secondary certificate or diploma in a relevant field (e.g. career or employment development, vocational rehabilitation, human services, counselling, education, or human resources management), preferred
    • CCDP preferred

How to Apply: Please send a Resume and Cover-Letter, in confidence, to Lina Thompson at ed@rvcsbc.org. Posting closes on March 01, 2019 at 4:30pm.


2. Employment Counsellor/Skills Facilitator

19.5 hours per week, $20.78-$24.20 per week

*This position may be combined with another part-time WorkBC Job Posting to create a full-time position*

Role Summary

The Employment Counsellor/Skills Facilitator is a combined position to assist Clients to find and maintain employment through case management and the delivery of competency-based Client workshops.

Responsibilities

Case Management:

    • Conduct a Client Needs Assessment with eligible Clients.
    • Assist Client’s to fully participate in Case Management and Action Plan development.
    • Work with the Client to create an individualized job search plan and implement activities.

Competency Based Training

  • Facilitate competency-based training on a range of topics in office, online, and virtually
  • Conduct group-based information sessions in the Self-Serve area on centre orientation and familiarize clients with tools and resources available.
  • Respond to all questions, comments, and submitted assignments from workshop participants
  • Support participants to achieve their greatest potential by identifying and acknowledging strengths and identifying areas in which participants can grow and discussing those with participants in a professional, respectful, and caring manner
  • Prepare and maintain Case Management records, reports, and evaluations, as required
  • Provide one-on-one workshops with clients depending on need (mock interviews, resume writing)
  • Provide tips on independent job search activities
  • Facilitate and organize the provision of various short-term certificate and essential skills courses
  • Lead/assist with community events and workshops
  • Develop curriculum for workshops as required
  • Administer and evaluate Strong Interest Inventory assessments with clients

Required Qualifications

  • Knowledge of the local labour market, community resources, government programs, job search techniques, career development and issues relating to unemployment
  • Demonstrated experience in delivering basic life skills and essential work skills programs; conducting and interpreting Client Needs Assessments; coaching and mentoring Clients; working with individuals with complex barriers and a broad range of cultural backgrounds; and building partnerships with employers, community agencies, and other stakeholders
  • Excellent interpersonal skills coupled with strong verbal communications skills; ability to successfully communicate with persons with barriers to employment
  • Strong digital literacy skills including Microsoft Office Suite, web conferencing and delivery tools including Skype, Zoom, and others
  • Excellent documentation and report writing skills
  • Exceptional skills in interviews/assessments, professional resume writing, vocational counselling, and individualized goal-setting and planning
  • Team player with ability to work effectively with all types of people
  • Strong critical thinking and organizational skills
  • Excellent group facilitation and communication skills
  • Solid understanding of confidentiality and other professional codes of conduct; must submit for a criminal record check
  • Ability to work outside require business hours, including in shifts, evenings, and Saturdays
  • A valid driver’s license and a reliable vehicle as well as the flexibility and the ability to work in different locations in the Robson Valley region.
  • And other duties as required, including going beyond job description to help colleagues or to do work related to other roles whenever necessary

Preferred Qualifications

  • Proficient in English
  • Comfort and proficiency using Social Media
  • Experience with Ministry and other online tools such as ICM, online employment services, Magnet

Education/Certifications:

    • Post-secondary certificate, degree, or diploma in a relevant field (e.g. career or employment development, vocational rehabilitation, social work, psychology, sociology, human services, counselling, education, or human resources management), preferred
    • CCDP preferred

How to apply: Please submit your Resume and Cover Letter by email, in confidence, to Lina Thompson at ed@rvcsbc.org. Posting closes on March 01, 2019 at 4:30pm.


3. Specialized Employment Counsellor-18.0 hours per week

Wage $20.78-$24.20 per hour

Robson Valley Community Services (RVCS) has a regular part-time, 18.0 hour per week, position for a Specialized Employment Counsellor in the Valemount office. The position requires a start date of April 01, 2019. This position may be combined with another part-time WorkBC Job Posting to create a full-time position.

Role Summary

The Specialized Employment Counsellor assists Clients from specialized inclusion groups (Multi-Barriered & Persons with a Disability) to find and maintain employment. While this role is responsible for their case load, all Service Team members will provide support, creating a team around the individual.

Responsibilities

Case Management:

    • Conduct a Client Needs Assessment with eligible Clients.
    • Overall responsibility for the management of assigned Client case files in ICM
    • Assist client’s to fully participate in Case Management and Action Plan development.
    • Support Clients with awareness and navigation support.
    • Work with the Client to create an individualized job search plan and implement activities

Specialized Case Management

In addition to stated Case Management duties:

  • Where required, coordinate the completion of a Disability Related Employment Needs Assessment (DRENA) or other specialized assessments.
  • Perform Client monitoring while participating in specialized services.
  • Provide individualized Job Sustainment support to Clients and employers.
  • Research and identify employers and sector opportunities on behalf of clients

Other Services

  •  Attend presentations at local Job Fairs and attend business and community, and participate in the hosting of community and employer events.
  • Research and stay up-to-date about other potential employment program options for Clients

Required Qualifications

  • Demonstrated experience in conducting and interpreting Client Needs Assessments; coaching and mentoring Clients; working with individuals from a variety of Inclusion Groups with complex barriers and a broad range of cultural backgrounds; and building partnerships with employers, community agencies, and other stakeholders
  • If supporting Persons with a Disability: Demonstrated experience with providing Persons with a Disability with support and to function productively in employment.
  • Experience working within a performance based/fee for service program model
  • Ability to provide services effectively to Clients in a one on one and group format as well as by outreach and remote access methods
  • Knowledge of the local labour market, community resources, government programs, job search techniques, career development and issues relating to unemployment
  • Excellent documentation and report writing skills
  • Exceptional skills in interviews/assessments, professional resume writing, vocational counselling, and individualized goal-setting and planning
  • Team player with ability to work effectively with all types of people
  • Strong critical thinking and organizational skills
  • Excellent group facilitation and communication skills
  • Strong digital literacy skills including Microsoft Office Suite
  • Solid understanding of confidentiality and other professional codes of conduct
  • A valid driver’s license and a reliable vehicle as well as the flexibility and the ability to work in different locations in the Robson Valley Region

Preferred Qualifications

  • Comfort and proficiency using Social Media
  • Experience with Ministry and other online tools such as ICM, online employment services, Magnet

Education/Certifications:

    • Post-secondary certificate, degree, or diploma in a relevant field (e.g. career or employment development, vocational rehabilitation, social work, psychology, sociology, human services, counselling, education, or human resources management)
    • CCDP preferred
    • Other duties as required, including going beyond job description to help colleagues or to do work related to other roles whenever necessary

How to Apply:

Please send a Resume and Cover-Letter, in confidence, to Lina Thompson at ed@rvcsbc.org. Posting closes on March 01, 2019 at 4:30pm.